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Refund policy

RETURN POLICY

J.LINDEBERG gladly accepts returns of eligible** merchandise that is unworn, unwashed, undamaged or defective with all original packaging and tags purchased online at jlindebergusa.com for full refund within 30 days of the original purchase. Refunds will be made in the form of the original payment, unless agreed upon to credit with a different payment type.

*Please note that any original shipping charges and shipping taxes are non-refundable.

J.LINDEBERG reserves the right to deny refunds on returned items that do not comply with our policy.


RETURN

RETURNS PORTAL - US ORDERS RETURNS PORTAL - INTL 

For Domestic Returns (US Orders)

*Due to the volume of requests, please allow our customer care representative 1-3 business days to respond. Thank you for your patience.

For orders within the U.S.

  • Have your order number (ex. WEB12345) and email address and/or ship zip code ready to initiate a return request.
  • Be sure to follow all screen prompts to finalize your request.
  • The cost of return shipping will be calculated based on the cost of your shipping label, and will be deducted from your refund.
  • Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed.
  • Having issues? Contact us and we'll sort you out right away.


For International Returns

J.LINDEBERG accepts returns from international orders via our global e-commerce partner, Global-e. Access the return portal following the below instructions.

For orders outside of the U.S.

  • There will be a $20 USD return fee which will be deducted from your refund.
  • Once we receive your return, we will refund the purchase amount minus the return fee to the original form of payment. Please allow up to two weeks from when our warehouse receives your package for your return to be processed.
  • Having issues? Contact us and we'll sort you out right away.


PRICE ADJUSTMENT POLICY

We offer price adjustments in the form of site credit on full-price products that have been reduced within 30 days of purchase; and sale items that have been reduced within 10 days of purchase. Final Sale items and styles purchased during flash sales and/or with promotional codes are excluded from price adjustments. Contact Us with your order number and the email address used to place your order and we'll take care of you.
 

**FINAL SALE

All items purchased at Final Sale, as indicated, are not eligible for returns, exchanges, or price adjustments.